Return & Warranty
We stand behind every component and build. If something is not right, we will make it right — no hassle, no runaround.
30-Day Return Window
You have 30 calendar days from the date of delivery to initiate a return for most components and peripherals. Custom-built PCs and prebuilt systems have a 14-day return window.
Condition Requirements
Items must be returned in their original packaging with all accessories, manuals, and cables included. Products must show no signs of physical damage, improper installation, or liquid exposure.
Return Shipping
We provide a prepaid return shipping label for defective or incorrect items. For change-of-mind returns, the customer is responsible for return shipping costs, which will be deducted from the refund.
Refund Processing
Refunds are processed within 5–7 business days after we receive and inspect the returned item. Funds are returned to the original payment method. Bank processing times may vary.
Warranty Coverage
All components carry manufacturer warranty (typically 1–3 years). Gamerz Workshop provides an additional 30-day workmanship warranty on all custom builds. Extended warranty plans are available at checkout.
Non-Returnable Items
Software licenses, digital gift cards, gaming lounge passes, opened thermal paste, custom-sleeved cables made to order, and personalized engraving items cannot be returned unless defective.
Simple Process
Initiate
Submit a return request from your account or contact support.
Ship Back
Pack the item securely and drop it off with the provided label.
Inspection
Our team inspects the return within 1–2 business days of arrival.
Refund
Refund is processed to your original payment method within 5–7 days.
Common Questions
How do I start a return?
Log into your account, go to Order History, select the item you wish to return, and click "Initiate Return." You can also contact our support team directly via email or live chat for assistance.
Can I exchange an item instead of returning it?
Yes. Exchanges are processed as a return and a new order. This ensures fastest delivery — we ship the replacement immediately once the return is scanned by the carrier.
What if my custom PC arrives damaged?
We thoroughly test and pack every system with custom foam inserts. If damage occurs during transit, photograph the box and contents immediately, then contact us within 48 hours. We will arrange a full replacement or repair at no cost.
Do you cover return shipping for defective items?
Absolutely. If an item arrives defective or is mis-shipped, we provide a prepaid return label and cover all shipping costs. Refund or replacement is issued upon carrier scan of the return.
How long do refunds take?
Once your return is received and inspected (typically within 1–2 business days), refunds are processed within 5–7 business days. Credit card refunds may take an additional 2–5 business days to appear depending on your bank.
Need More Help?
Our support team is available 24/7 to answer any questions about returns, warranties, or repairs. Reach out and we will take care of the rest.